Our products are developed, manufactured and certificated on the highest quality demands and latest technical expertises.
If there should still be complaints the following guarantee regulations are effective:
All our products have the legitimate warranty deed of two years.
We are totally convinced of the quality and endurance of our products, even under strong circumstances. That’s why we give a guarantee of five years on all our products from the date of purchase, beyond the legitimate warranty deed.
This guarantee involves all fabrication-, manufacturing and material defects. Dekors and lacquering underlie, conditional on usage, a natural abrasion and are therefore excluded from the guarantee.
In the given time of guarantee we are at liberty to repair, deliver parts for replacement or to make an ex gratia settlement for the good in question. If it comes to a credit voucher, the deterioration is offsetted with the usage of the good.
Damages which are caused by improper treatment are excluded from the guarantee.
This is in particular:
The guarantee regulations count for the first-time buyer of the good. In a case of damage he has to provide an evidence (copy of invoice). If this evidence can’t be provided there is no demand on guarantee.
Please contact us in justified demands on guarantee ( ). Then we clear the next steps with you.
If the case of guarantee turns out to be wrong, the customer can be charged for the costs for control and possible transport.
If there should still be complaints the following guarantee regulations are effective:
All our products have the legitimate warranty deed of two years.
We are totally convinced of the quality and endurance of our products, even under strong circumstances. That’s why we give a guarantee of five years on all our products from the date of purchase, beyond the legitimate warranty deed.
This guarantee involves all fabrication-, manufacturing and material defects. Dekors and lacquering underlie, conditional on usage, a natural abrasion and are therefore excluded from the guarantee.
In the given time of guarantee we are at liberty to repair, deliver parts for replacement or to make an ex gratia settlement for the good in question. If it comes to a credit voucher, the deterioration is offsetted with the usage of the good.
Damages which are caused by improper treatment are excluded from the guarantee.
This is in particular:
- Lacking care and maintenance
- Technical changes
- Overstraining (for example crashes, additional loading, too high torque…)
- Installation of not fitting components
- Non-professional installation (please look at the installation guidance if there is one)
- Usage in a wrong application area. You will find the intended application area is in the enclosed instruction manual.
The guarantee regulations count for the first-time buyer of the good. In a case of damage he has to provide an evidence (copy of invoice). If this evidence can’t be provided there is no demand on guarantee.
Please contact us in justified demands on guarantee ( ). Then we clear the next steps with you.
If the case of guarantee turns out to be wrong, the customer can be charged for the costs for control and possible transport.
